Steven See

I sent my father to Sena Specialist Hospital Segamat for cataract surgery. I must say I was quite impressed with their level of service, professionalism and hygiene standards. First of all, the interior design of this hospital is on par with many international standard hospitals that I have visited. The look and feel make the patient and caregiver feel comfortable. The toilet was clean and conducive for use by wheelchair-bound and elderly patients. My father was attended to by Dr Chong Ka Lung who performed the cataract surgery. I appreciate his professionalism in attending to my advanced age dad. His explanation was simple and he answered my queries attentively. I was also pleased with the level of service provided by the Ophthalmology Clinic nurses. From my conversation and interactions with them, the staff display commendable level of care, compassion and empathy. I was most impressed when their customer service staff sent my father on a wheelchair to our car. This is a noble act of pure compassion and high standard of customer service.
A big shout out to Dr Chong, nurses at Ophthalmology Clinic, admission staff and customer service crew at Sena Specialist Hospital Segamat. Keep up the good job and well done!