We make hospital admission easy and stress-free. This guide walks you through the steps, what to bring, and what to expect, so you can focus on your care and recovery.
Please proceed to admission counter located at Level 1 (Main Lobby).
Operating Hours:
Monday to Friday: 8:00 a.m. – 7:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
For admissions outside these hours (including Sundays and public holidays), please proceed to the Accident & Emergency (A&E) Department at Level 1.
Outpatient registration is located at Level 4.
Operating Hours:
Daily: 8:00 a.m. – 6:00 p.m.
After office hours: Please register at the 24-hour A&E counter.
Pre-Surgery Admission
We encourage completing pre-admission one day before the scheduled surgery. Same-day admission may result in room unavailability.
If you are self-paying patients, you may choose your preferred room type (subject to room availability).
If you are patients using Guarantee Letter (GL), you will be allocated to a room based on your room entitlement as stated on the GL (subject to room availability). You may also choose to upgrade your room by paying the difference of room rate.
Visit Type of Rooms for further details about the room choices.
Single RM 190.00 Single deluxe RM 235.00 2 Bed RM115.00 4 Bed RM 85.00 Daycare unit RM 110.00
Special care nursery RM 65.00
Special care nursery Isolation RM 80.00
ICU Isolation RM 300.00
Isolation RM 235.00
ICU – Intensive Care Unit – Adult RM 250.00
HDU – High Dependency Unit RM 150.00
Delivery Suite: RM 300.00
Please present valid ID for registration. Children under 12 must be accompanied by a parent/guardian with documentation. Verify your printed registration form. Update personal details if needed.
Consent forms must be signed. Patients under 18 require parental/guardian consent.
With Guarantee Letter: RM500–RM3,000
Without Guarantee Letter (Cash Payer):
Meals are prepared by dietitians based on your doctor’s orders.
For dietary concerns, consult our Dietitian.
Location: Level 2
Please take precautions. The hospital is not liable for loss or damage.
Discharge is upon your consultant’s advice.
All patients, including those with insurance coverage or guarantee letters (GL), are required to settle or acknowledge their bills at the Inpatient Payment Counter or respective ward floors. Upon full settlement, a Discharge Slip will be issued. Patients are required to present this slip at the Nurses’ Counter to collect the following:
Bank Transfer Information
Segamat Specialist Hospital Sdn Bhd
AMBANK (M) SDN BHD
SWIFT Code: ARBKMYKL
Account Number: 8881062713180
Medication provided upon showing discharge slip. Follow-up appointments will be scheduled prior to discharge.
We update patients/families on billing for long stays. Our staff assists with insurance claims. Contact Billing Unit: 07-906 3114 (EXT: 101/122/121)
Overpayments are refunded:
Refund Hours:
Monday to Friday: 8:30 a.m. – 5:00 p.m.
Saturday: 8:30 a.m. – 12:30 p.m.
(Sundays/public holidays: processed next working day)
At SENA, we offer a variety of room and ward options designed to meet your comfort, privacy, and budget needs. From private suites to shared accommodations, each space ensure a safe, restful, and healing environment throughout your stay.
Our Medical & Surgical Wards provide a safe and supportive environment for treatment and recovery. With a range of room options and dedicated care teams, we ensure comfort, privacy, and quality care for every patient.
Designed for comfort and care, our Maternity Wards provide a nurturing environment for mothers and newborns, supported by experienced staff throughout the birthing journey.
Bright, friendly, and child-focused, our Paediatric Wards ensure young patients receive compassionate care in a safe and comforting space for both children and families.
We provide ICU, HDU, and Day Care Open Wards to cater to different levels of patient needs. These wards are designed for critical care, close monitoring, and short-term treatments, ensuring patients receive the right level of support at every stage of their recovery.
We understand that the presence of loved ones plays a vital role in a patient’s recovery. To ensure a safe and restful environment for all, we kindly ask visitors to follow the guidelines below while allowing our patients the time they need to heal.
General Wards: 9:00 AM – 9:00 PM
ICU/High Dependency Units: 12:00 PM – 2:00 PM & 6:00 PM – 8:00 PM.
Limit of 2 visitors per patient at any one time to reduce congestion and ensure patient comfort.
Children under 12 are discouraged from visiting unless necessary and must be supervised at all times.
Kindly check with the ward nurse before bringing outside food or gifts, as some items may not be suitable for certain patients.
During outbreaks or health alerts, visitor restrictions may be revised for everyone’s safety. Updates will be communicated accordingly.
In emergencies, visitors may be asked to leave the ward temporarily to allow immediate medical care to be administered.
For the convenience of visiting family and friends, Sena Specialist Hospital Segamat is located near several hotels, including ICON Hotel.
Clear, easy-to-understand signage is placed at ceiling height and eye level throughout the hospital to guide visitors and patients efficiently.
Complimentary Wi-Fi is available in the hospital lobby, clinic, and all patient rooms.
A prayer facility is located on Level 4 and is open 24 hours a day for Muslim patients and visitors.
Dedicated diaper changing rooms are available on Level 1 and Level 4.
Smooth and quiet lifts are accessible from the hospital lobby and on all car park floors for convenient access across all levels.
For patients and visitors seeking answers about admissions, discharges, or visitor guidelines, we have compiled some of the most frequently asked questions below to help you navigate your visit with ease and confidence.
You can schedule an appointment by calling our general line, booking online through our website, or walking in during operating hours.
Please bring your identification (IC/passport), referral letter (if any), insurance/TPA card, and any relevant medical documents.
We offer a variety of room types, including single rooms, shared rooms, and VIP suites. Visit our “Patient & Visitors” page for full details on the types of room offered and its rates.
Visiting hours are generally from 9 AM – 9 PM. However, this may vary depending on the ward or current health protocols. Please check with our staff before visiting.
We are panelled with a range of insurance companies and TPA partners. A full list is available on our website or at our admissions counter.
Patient updates are usually shared directly with immediate family members. For privacy and safety reasons, limited information is provided over the phone.
Yes, on-site parking is available for patients and visitors. Designated spaces for disabled visitors are also provided.
Our 24-hour Emergency Department is fully equipped to handle critical care, trauma, and urgent medical needs. Call our emergency hotline at 07-9063 899.
Our medical and billing teams will guide you through your discharge, including medication instructions and follow-up appointment details.
Yes, meals are provided and tailored based on dietary requirements. Visitors may also access the hospital café or pantry area where available.