PATIENTS & VISITORS

Types of Room

At SENA, we offer a variety of room and ward options designed to meet your comfort, privacy, and budget needs. From private suites to shared accommodations, each space ensure a safe, restful, and healing environment throughout your stay.

Medical Surgical Wards

Our Medical & Surgical Wards provide a safe and supportive environment for treatment and recovery. With a range of room options and dedicated care teams, we ensure comfort, privacy, and quality care for every patient.

Maternity Wards

Designed for comfort and care, our Maternity Wards provide a nurturing environment for mothers and newborns, supported by experienced staff throughout the birthing journey.

Paediatric Wards

Bright, friendly, and child-focused, our Paediatric Wards ensure young patients receive compassionate care in a safe and comforting space for both children and families.

 

Critical & Specialized Care Wards

We provide ICU, HDU, and Isolation Wards to cater to different levels of patient needs. These wards are designed for critical care, close monitoring, and infection control, ensuring patients receive the right level of support at every stage of their recovery.

Visitor Guidelines

For Visitors

We understand that the presence of loved ones plays a vital role in a patient’s recovery. To ensure a safe and restful environment for all, we kindly ask visitors to follow the guidelines below while allowing our patients the time they need to heal. 

Visiting Hours

General Wards: 9:00 AM – 9:00 PM
ICU/High Dependency Units: 12:00 PM – 2:00 PM & 6:00 PM – 8:00 PM.

Number of Visitors

Limit of 2 visitors per patient at any one time to reduce congestion and ensure patient comfort.

Children Visitors

Children under 12 are discouraged from visiting unless necessary and must be supervised at all times.

Hygiene & Safety

  • Use hand sanitiser upon entering and leaving the ward.
  • Do not visit if you’re unwell (fever, cough, flu, etc.).
  • Face masks may be required in specific areas—please follow posted signage or staff instructions.
  • Our hospital is monitored by 24-hour CCTV surveillance. Security personnel are stationed at each entrance. Access to wards is controlled through secured door systems, limiting entry to authorised individuals only.

Gifts & Food

Kindly check with the ward nurse before bringing outside food or gifts, as some items may not be suitable for certain patients.

Special Circumstances

During outbreaks or health alerts, visitor restrictions may be revised for everyone’s safety. Updates will be communicated accordingly.

Emergency Situations

In emergencies, visitors may be asked to leave the ward temporarily to allow immediate medical care to be administered.

Noise & Conduct

  • Keep noise to a minimum
  • Mobile phones should be kept on silent mode.
  • Respect patient privacy and staff instructions at all times.
  • Smoking is strictly prohibited within the hospital premises.

Frequently Asked Questions

For patients and visitors seeking answers about admissions, discharges, or visitor guidelines, we have compiled some of the most frequently asked questions below to help you navigate your visit with ease and confidence.

You can schedule an appointment by calling our general line, booking online through our website, or walking in during operating hours.

Please bring your identification (IC/passport), referral letter (if any), insurance/TPA card, and any relevant medical documents.

We offer a variety of room types, including single rooms, shared rooms, and VIP suites. Visit our “Patient & Visitors” page for full details on the types of room offered and its rates.

Visiting hours are generally from 9 AM – 9 PM. However, this may vary depending on the ward or current health protocols. Please check with our staff before visiting.

We are panelled with a range of insurance companies and TPA partners. A full list is available on our website or at our admissions counter.

Patient updates are usually shared directly with immediate family members. For privacy and safety reasons, limited information is provided over the phone.

Yes, on-site parking is available for patients and visitors. Designated spaces for disabled visitors are also provided.

Our 24-hour Emergency Department is fully equipped to handle critical care, trauma, and urgent medical needs. Call our emergency hotline at +609-214 5588.

Our medical and billing teams will guide you through your discharge, including medication instructions and follow-up appointment details.

Yes, meals are provided and tailored based on dietary requirements. Visitors may also access the hospital café or pantry area where available.